Last updated: 21 June 2026
Onliniq ("we", "our", "us") by Made to Impress Venture Private Limited (CIN: U47912UW2026PTC249687) operates the software-as-a-service platform accessible at onliniq.in and app.onliniq.in (the "Platform"). This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights in relation to it.
By creating an account or using the Platform, you agree to this Privacy Policy. If you do not agree, do not use the Platform.
Onliniq is a software platform that enables businesses ("Operators") to send and receive WhatsApp messages via the Meta WhatsApp Cloud API. Onliniq is not a WhatsApp Business Solution Provider (BSP) — Operators connect their own WhatsApp Business API accounts (WABAs) and messages are billed directly from Meta to them.
For questions about this policy, contact us at: sayhello@onliniq.in
When you register as an Operator, we collect:
When your customers interact with WhatsApp messages sent via the Platform, we store:
We do not collect email addresses, physical addresses, or payment details of your customers.
We log:
Message content is stored to populate the Inbox view and provide Operators with conversation history. We do not read or analyse message content for advertising purposes.
When WooCommerce or another system calls a campaign webhook endpoint, we receive and temporarily process the event payload (which may include order data such as order ID, customer name, customer phone number, and product name) to resolve template variables and send the WhatsApp message. We store only the data necessary for message logging as described in 2.3 above.
We collect standard web server logs including IP addresses, browser type, referring URL, and page access timestamps for security and abuse prevention. We use Google Analytics (G-SRRY381WT0) on the marketing website (onliniq.in) to understand aggregate traffic patterns.
We do not sell, rent, or trade any personal data to third parties.
All WhatsApp messages are transmitted through Meta's WhatsApp Cloud API. Meta processes message data independently under their own privacy policies. You, as the Operator, are the data controller for your customers' data submitted to Meta via the API. Onliniq acts as a data processor on your behalf.
Meta's privacy policy: whatsapp.com/legal/privacy-policy
We retain Operator account data for as long as the account is active. If you close your account, we will delete or anonymise your account data within 90 days, except where retention is required by law.
Message logs and contact records are retained for 12 months from creation by default. Operators may request earlier deletion by contacting sayhello@onliniq.in.
Server access logs are retained for 30 days for security purposes.
We implement the following security measures:
No security measure is infallible. In the event of a data breach that affects your data, we will notify you within 72 hours of becoming aware of it.
The marketing website (onliniq.in) uses Google Analytics cookies to measure aggregate traffic. These cookies do not collect personally identifiable information.
The Platform (app.onliniq.in) uses a session cookie for authentication purposes. This cookie is essential for Platform operation and cannot be opted out of while using the Platform.
You have the right to:
To exercise any of these rights, email sayhello@onliniq.in. We will respond within 30 days.
As an Operator using the Platform to message your customers, you are responsible for:
The Platform is not directed at individuals under the age of 18. We do not knowingly collect data from minors. If you believe a minor has provided us with personal data, contact us and we will delete it.
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where required, notify you by email. Continued use of the Platform after any change constitutes acceptance of the updated policy.
For all privacy-related requests or questions:
Onliniq
Email: sayhello@onliniq.in
Website: onliniq.in
Phone: +91-7388559211
Onliniq (operated by Made to Impress Ventures) acts as a Data Fiduciary under the DPDP Act for personal data collected through this platform. If you are a business using Onliniq to message your customers, you are also a Data Fiduciary for your customers' data and are responsible for obtaining their consent before sending them messages.
We collect: your name, email address, and payment information when you subscribe; your customers' WhatsApp phone numbers and names when you import or receive them through the platform; message content and delivery status logs; and usage data (logins, actions taken in the platform).
Account data is retained for the duration of your subscription plus 90 days after cancellation. Message logs are retained for 12 months. Contacts and their data are retained until you delete them or request deletion. Backups are retained for 14 days.
You may request deletion of your personal data at any time by visiting our data deletion page or emailing sayhello@onliniq.in. We will process deletion requests within 7 business days.
We do not sell or share your data with third parties except: Meta Platforms (required to deliver WhatsApp messages), our hosting provider Hostinger (infrastructure), and as required by law.
For any data-related concerns under the DPDP Act, contact our Grievance Officer:
Name: Rumman (Made to Impress Ventures)
Email: sayhello@onliniq.in
Response time: Within 7 business days